About Injury Claim Advocacy

Smiling customer service representative wearing a headset in an office ready to help injured people lodge a claim

Injury Claim Advocacy (iCA) is a service that can help injured Victorians lodge and manage a claim after an accident.

Our staff are very experienced and helpful and have many years of injury claim lodgement experience. iCA is an alternative to appointing lawyers to assist with lodging either of these types of claims: -

1. A TAC claim - if you were injured in an incident involving a moving motor vehicle (car, bus, train, motorcycle or e-scooter)

2. A Public Liability Personal Injury claim - if you were injured in a public place.

iCA provides guidance, administration support, and advocacy to anyone injured in either circumstance. We cannot provide legal advice, if a claim is complex and we can't assist, we will advise a claimant as early as possible.

Get in touch to seek help to lodge a claim today - Click below to contact us, call +61 4xx xxx xxx or email help@injuryclaimadvocacy.com.au

Help me lodge a claim

Why Choose Injury Claim Advocacy?

Personal support from experienced claims staff is essential when navigating your personal injury advocacy. We explain the injury claim process clearly, step-by-step, ensuring you feel supported and confident from start to finish.

Fast, accurate lodgement is crucial. We ensure your TAC claim is submitted correctly and as quickly as possible—usually within 3-5 working days. We will keep you informed until a decision is made by the insurer.

A simpler, more affordable option is available since you don't need to engage a lawyer to lodge your transport accident claim. We guide you through the process professionally and affordably. If we believe it is more appropriate to seek advice from a lawyer during your personal injury claim, we will let you know.

Flat fees with no hidden costs are part of our service. Our fees are based on a simple fee structure, so there are no surprises, no add-ons, or unexpected legal bills. You will pay the service fee for an injury claim once it is lodged, and a decision is made by the insurer, or if the claim is withdrawn or cancelled.

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FAQS - Injury Claims: Who, When & How

Who can lodge an Injury Claim?

How we can help lodge and manage a claim

Who can lodge an Injury Claim?

If you were a driver or passenger in a Victorian registered vehicle or traveling on a Victorian road and need funding for treatment and loss of income due to a transport accident, you should lodge an injury claim. Advocacy for personal injury cases like these is essential to ensure you receive the support you need.

Alternatively, if you sustained an injury in a public place in Victoria, such as a park, playground, hospital, school, or sporting venue, it’s important to lodge an injury claim. Engaging in advocacy can help you navigate the process and secure the compensation you deserve.

When to lodge an Injury Claim

How we can help lodge and manage a claim

Who can lodge an Injury Claim?

As soon as possible after the transport accident is the best time to lodge a personal injury claim. There are strict time limits that may apply, so the sooner a claim is lodged for you, the quicker access you will have to funding for your treatment and services. This advocacy will help you recover and get your life back on track with the support of TAC.

How we can help lodge and manage a claim

At Injury Claim Advocacy, our team of claim specialists is dedicated to assisting you with your personal injury case every step of the way. We can help you gather the necessary information and lodge an injury claim on your behalf, eliminating the need for legal representation. Our services are affordable and user-friendly. Schedule an appointment online today for us to reach out and discuss your TAC transport accident claim, or complete our online enquiry form, and we will contact you to assist you in lodging your claim.

Injury Claim Advocacy - Supporting you on your claim journey

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Consultation & Claim Lodgement

$395 per claim

Includes claim review, form preparation, obtaining supporting documents, and lodgement with TAC or insurer. Max. time limit of 2 hours applies per claim.

Two women engaged in a serious business discussion at an office desk.

Ongoing Claims Support (Complex Claims)

$175 per hr or part thereof

Includes research and investigation, follow-ups and correspondence, requests for initial medical reports and records, police reports and claim progress tracking and updates to the claimant.

A close-up of a balance scale with a blurred gavel and Lady Justice in the background.

Obtaining Further Medical Evidence or Reports

At cost + 10% admin fee

Arranging specialist reports, travel, or disbursements (charged at cost).

What information do we need to lodge a claim?

Date, Time & Location of the accident

Date you first sought treatment and the doctor or hospital details

Details of your injuries as a result of your accident

Date you first sought treatment and the doctor or hospital details

For TAC claims, a Victoria Police Accident Report (VPAR) number or the police officers name, badge

For accidents that involved public transport, the incident report no. or date reported to operator

For TAC claims, a Victoria Police Accident Report (VPAR) number or the police officers name, badge

For accidents that involved public transport, the incident report no. or date reported to operator

Lodging a Transport Accident (TAC)Claim

Lodging a Personal Injury Public Liability Claim

Interstate Accident? You may still be covered by TAC

Two women collaborating and smiling because they have helped injured people lodge TAC claims

PRIVACY POLICY
Injury Claim Advocacy
Effective Date: 1 October 2025

1. Our Commitment to Your Privacy
At Injury Claim Advocacy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, our website, or our services.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

For any privacy enquiries, please contact us in writing at:
Injury Claim Advocacy
PO Box 8005, Geelong VIC 3220, Australia
Email: contact@injuryclaimadvocacy.com.au

2. What Personal Information We Collect
We may collect personal information that can identify you, such as:

Your name, phone number, email address, and postal address
Details related to your insurance or injury claim
Financial or payment details (where relevant)
Information you provide when you complete forms, make an enquiry, or communicate with us

We may also collect additional information during your interactions with us, such as feedback, preferences, or background information relevant to your claim.

3. How We Collect Personal Information
We collect personal information directly from you when you:

Contact us by phone, email, or through our website
Engage our services or request information
Respond to surveys, provide feedback, or subscribe to updates
Interact with us via social media or other communication channels

We may also receive information from third parties, such as insurers or partner organisations. If we do, we handle that information in accordance with this Privacy Policy.

By providing your personal information, you consent to our collection and use of it as outlined here.

4. How We Use Personal Information
We use your personal information to:

Provide, manage, and improve our services
Communicate with you about your enquiry or claim
Send relevant updates, resources, or promotional materials (where you have opted in)
Comply with our legal, regulatory, and professional obligations

If you choose not to provide certain personal information, we may not be able to deliver some services to you.

5. Disclosure of Personal Information
We may disclose your personal information to:

Our employees, contractors, or service providers who assist us in our operations
Professional advisers, insurers, or regulators as required
Third-party partners who help us with IT, administration, or marketing

We only share information when necessary for the purpose it was collected, and always in accordance with this policy. We may also disclose information when required by law, court order, or government authority.

If there is a merger, business sale, or change in ownership, your information may be transferred as part of that process, subject to legal requirements.

6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. This includes secure systems, encryption (where applicable), and restricted access controls.

However, no online system is completely secure. The transmission of information to or from our website is at your own risk.

7. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct inaccurate or outdated details, by contacting contact@injuryclaimadvocacy.com.au.
We will respond within a reasonable timeframe and may verify your identity before releasing information.

8. Complaints
If you believe we have breached your privacy rights, please contact us at contact@injuryclaimadvocacy.com.au.
We take privacy concerns seriously and will investigate your complaint promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Website and Cookies
When you visit www.injuryclaimadvocacy.com.au, we may collect technical information such as your browser type, operating system, IP address, and referring site. This information helps us analyse traffic and improve user experience.

Our website may use cookies to enhance functionality and deliver a more personalised experience. You can disable cookies in your browser settings, but doing so may affect site functionality.

We may use third-party analytics or advertising services (such as Google Ads) that use cookies to deliver relevant ads and measure performance.

10. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services after changes are published, you agree to the updated terms.

Summary of Key Details:

Business name: Injury Claim Advocacy
Address: PO Box 8005, Geelong VIC 3220
Email: contact@injuryclaimadvocacy.com.au
Effective date: 1 October 2025
Website: www.injuryclaimadvocacy.com.au

About Injury Claim Advocacy